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Types of Personal Information Collected

When you install ADI no information is captured until the service is interacted with. We collect the following information to support improving our services:

  • Name
  • Microsoft Teams User ID
  • Microsoft Azure Active Directory Tenant ID
  • Email address (UPN)
  • If a query is entered into ADI containing personally identifiable information

How information is collected and used

Information is collected when ADI is used as an application within Microsoft Teams. We store this information within our cloud platform Microsoft Azure. Specifically, we collect the information listed within the above section to tune user queries which are being sent to ADI. This allows us to modify our knowledgebase and inspect when questions are being missed or an answer was not made available. 

Third Party Access

Akari Solutions uses certain trusted third-parties (for example, cloud services and support tools) to help us provide, improve, protect and promote our services. These third party services will not access any information provides to our services, as they are used by Akari Solutions in compliance with this privacy policy to ensure optimal running of services. For a list of third party services which are used across our services please contact [email protected].

Data Retention

We will not keep your personal data longer than we need to, how long this is depends on several factors, including:

  • Why we collected it in the first place;
  • How old it is;
  • Whether there is a legal/regulatory reason for us to keep it;
  • Whether we need it to protect you or us.

We retain data for as long as you are an ADI customer or utilise the service. Past this we delete the information captured within 3 months. If you would like to request the cancellation or deactivation of your account, you should contact [email protected] for assistance.


We may send you service and administrative emails and messages. We may also contact you to inform you about changes in our services, our services offerings, and important service related notices such as security and fraud notices. These emails and messages are considered part of the services and you may not opt-out of them. In addition, we sometimes send emails about new product features or other news about Akari Solutions. You can opt out of these at any time.

Business Transfers

As we continue to develop our business, we might sell subsidiaries or business units. In such transactions, customer information generally is one of the transferred business assets but remains subject to the promises made in any pre-existing privacy policy (unless, of course the customer consents otherwise). Also, in the event that Akari Solutions Limited or subsequently all of its assets are acquired, customer information will of course be one of the transferred assets.

Privacy of Minors

Our services are not designed for and are not marketed to people under the age of 18 (“minors”). We do not knowingly collect or ask for information from minors. We do now knowingly allow minors to use our services. If you are a minor, please do not use our services or send us your information. We delete information that we learn is collected from a minor without verified parental content. Please contact us using [email protected] if you believe we might have information from or about a minor.

Changes to our privacy policy

We may update this privacy policy from time to time posting an updated policy on the Akari Solutions website. Your continued use of our services constitutes your agreement to the updated privacy policy on a prospective basis.


Questions, comments and requests regarding this notice or the information that we collect from you are welcomed and should be addressed to the ‘Data Protection Officer’ [email protected]

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Akari Solutions Limited – PRIVACY STATEMENT
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